Did you put the name of one of your characters into the "Security Question" part of the log-in screen? (It's just below "Password" - I'm not sure what happens if you haven't created a character yet.)
Other than that, did you enter your Account name (looks like an e-mail address) and Password completely and accurately? (The Password is case sensitive.)
Last edited by Quaker; Apr 10, 2010 at 07:51 PM // 19:51..
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